October 2026

A few years ago, a manager led a team of experienced engineers. All was well initially: the team performed strongly, and the client consistently gave high feedback ratings. One day, senior engineer Tom (not his real name) berated a junior colleague in a meeting, saying, “I can’t believe you’d say something so stupid.” Hearing about

Years back, when I was an IT manager, at the end of a long review of projects, I told my team, “Managers like me are always giving you feedback. But I have never asked you for the same. Would any of you like to tell me where I can do better? To be honest, I