Ravi Bhuthapuri

In the entertaining Korean Netflix drama, Itaewon Class, an entrepreneur who starts a restaurant works hard to build a large franchise. When he sees that the other businesses in his locality need cleaning up and face-lifts, he pitches in, at no cost. His efforts to make his entire neighbourhood more attractive pay off and footfalls […]

More than a decade ago, when I first became a professional trainer, I knew my skills as a learning facilitator were not up to par. I realized just how woefully inadequate my skills were when I joined a cohort of trainers at a major international bank for an empanelment exercise called ‘Train the Trainer’. Appropriately

The Merriam Webster dictionary defines ‘Point of View’ (POV) as a position or perspective from which something is considered or evaluated; a standpoint. In the world of business, a POV is often used to communicate the organization’s or individual’s thoughts, beliefs, expertise, or recommendations. When our clients have a need and want to hear how

The recently concluded HBO show Succession was a hugely entertaining and successful satire on “the owners of a global media conglomerate and their fight for control of the company amidst uncertainty about the health of the family’s patriarch.” (The quote is from Wikipedia). The show showed very vividly the chaos that can ensue when there

A few years back, Sam, a manager in a tech company in India, learned that he was not getting a much-awaited promotion. He felt let down and his first thoughts were, “I should quit my job. I worked so hard and yet I am not being recognized.” He knew that his highly emotional state was

Decades ago, thanks to delays in getting a US workers’ visa in Montreal and later in Madras, I showed up at the office of my employer in Pennsylvania two weeks after a Delaware client had planned to start a project. The client was not pleased and took the extreme step of cancelling the entire SOW

Not long ago, when I was delivering a session on ‘Personal Effectiveness’ as a part of a Leadership Skills program, we discussed the importance of defining our “personal brand”. As we explored this topic, a participant asked me why I had not included ‘Authenticity’ as one of the ways we define who we are and

In my last post, I described coaching and what it entails. I also wrote that coaching is not easy, that because of a habit of helping others with advice, we can quite easily fall into the trap of telling our team members what to do, in a directive way. There are many other things too

There are many ways you can support your team members’ growth and development. You can give them constructive feedback, challenge them with stretch goals, delegate new tasks to them so they learn new skills, provide them relevant training programs, enroll them in a job rotation program and mentor them when they lack the know-how to

Many years ago, when a client expressed his displeasure at how an issue was being resolved, our support team experienced a raft of emotions. Anxiety about the amount of time it was taking to fix the problem was accompanied by a fear of losing the client soon after. There was frustration too that the software