April 2019

Why do we complain so much? We know it isn’t good for us. Our health, our career and our relationships all suffer when we give in to this habit. And a habit it is for many who don’t realize that a ‘glass half empty’ mindset has become their default setting. Some of us use it […]

(Mutatis mutandis is a Medieval Latin phrase that means “the necessary changes having been made”) It is often said that management and leadership are not for the faint-hearted. They are also not for the simple-minded. We learn from experience that no two employees are the same, no two clients are the same, and so on.

Leaders are expected to live in the real world, to make decisions based on evidence and where necessary, seriously weigh the counsel of experience. Effective leaders know how to read people and when they are being sold a bill of goods. Such street-smarts are indispensable in a world filled with hype, exaggerated claims and outright